FAQ

FREQUENTLY ASKED QUESTIONS:

 

How do I know which size to order?

Use our size chart to compare your measurements. If you're between sizes, we recommend sizing up for a relaxed fit or sizing down for a snug look.

 

Do you ship internationally?

Yes, we ship worldwide! Shipping costs and times vary based on your location. See our shipping policy here

 

How long does shipping take?

Shipping typically takes 5–10 business days within Australia and 10–20 business days for international orders. 

See our shipping policy here

 

What’s your return/exchange policy?

We offer hassle-free returns or exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original condition.

See our return policy here

 

Do you restock sold-out items?

Some popular items are restocked, while others are limited editions. Follow us on social media or sign up for restock notifications on product pages to stay updated.

 

How do I care for my clothing?

To keep your clothing looking fresh, we recommend washing in cold water, avoiding bleach, and air-drying when possible. Check the care label for specific instructions.

  

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media for exclusive discounts, promotions, and new product drops.

 

How do I contact customer service?

Reach out to us through our contact form. Our team is available Monday–Friday, 9 AM–5 PM (AEST).

 

Didn’t find what you’re looking for?

Contact us at: nhnycontact@gmail.com