Shipping policy
Shipping Policy
Thank you for shopping with Never Happy New Year. This Shipping Policy explains how we handle shipping for orders placed on our website. By making a purchase, you agree to the terms outlined below.
Effective Date: 9th June 2024
1. Shipping Destinations
We are based in Australia and ship to most countries worldwide. However, shipping is subject to the regulations of the destination country. We cannot ship to countries that do not accept clothing shipments or have restrictions on specific apparel items.
2. Processing Times
Order Processing: Orders are processed within [1-3] business days (excluding weekends and holidays) after payment confirmation.
3. Shipping Options and Delivery Times
We offer the following shipping options:
3.1 Domestic Shipping (Within Australia):
Standard Shipping: [Estimated delivery timeframe, 3-7 business days]
Express Shipping: [Estimated delivery timeframe, 1-3 business days]
3.2 International Shipping:
Standard International Shipping: [Estimated delivery timeframe, 7-21 business days, depending on the destination]
Express International Shipping: [Estimated delivery timeframe, 3-10 business days, depending on destination]
Delivery times may vary due to customs processing, local postal delays, or unforeseen circumstances.
4. Shipping Costs
Domestic Orders: Calculated at checkout based on destination.
International Orders: Calculated at checkout based on destination.
Free shipping may be available for orders over a certain amount. Check our website for current offers.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and other fees levied by the destination country.
These charges are the responsibility of the recipient.
We recommend checking with your local customs office for information on potential fees.
Delays caused by customs are beyond our control.
6. Tracking and Delivery
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Ensure the shipping address provided is accurate. We are not responsible for delays or missed deliveries due to incorrect addresses.
7. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, refusal to pay customs duties, or being unclaimed:
We will contact you to arrange reshipment (additional shipping fees may apply).
If you choose to cancel the order, a refund will be issued minus the original shipping costs and any return fees.
8. Lost or Damaged Packages
We take care to ensure your order is packed securely. However, we are not responsible for packages lost or damaged during transit.
If you encounter an issue, contact us at info@nhny.com for assistance.
9. Changes to Orders or Shipping
If you need to update your shipping address or modify your order, contact us within 24 hours of placing your order.
10. Contact Us
If you have any questions about our Shipping Policy or your order, please contact us: nhnycontact@gmail.com
Thank you for choosing Never Happy New Year!